Frequently Asked Questions

Yes - we can arrange access to European destinations through our network partnerships. Please contact our sales team directly for an individual quote tailored to your requirements.

Account customers can track their shipments in real time through our Qargo customer portal, which also provides photo proof of delivery (POD). If you need further assistance, our customer services team is available Monday to Friday, 8am–7pm.

A tail lift is a mechanical platform permanently attached to the rear of a delivery vehicle. It raises and lowers palletised loads between ground level and the vehicle bed, enabling deliveries to premises that do not have a loading dock or forklift.

Our preferred maximum weight for a tail lift delivery is 1,000 kg. Heavier consignments up to 1,200 kg may be possible by prior arrangement - please contact our team to discuss your specific needs.

ePOD (Electronic Proof of Delivery) captures a digital signature and/or photo evidence at the point of delivery, confirming that goods have been received in good order. You can view your ePODs at any time through our Qargo customer portal.

Existing account holders can book a collection via the Qargo portal or by calling our transport team directly on 01782 372251. If you don't yet have an account, please contact our sales team who will be happy to get you set up.

Please call us as soon as possible to discuss any amendments. We ask that all changes are then confirmed by email. Please be aware that amendments to jobs already in transit may not always be possible and additional charges may apply.

Not necessarily. While a credit account offers the most flexibility and best rates for regular shippers, we can discuss options for one-off or occasional movements. Contact our sales team to find the arrangement that works best for you.

Simply get in touch with our sales team via the contact page or call 01782 372251. We'll walk you through the process and get you up and running as quickly as possible.

We offer a range of services including next-day delivery to most UK mainland postcodes, as well as economy options for less time-critical freight. We also offer full loads, groupage and pallet network services. Contact us to discuss which option suits your requirements and timescales.

Saturday deliveries are available to most UK mainland postcodes, subject to surcharges. We recommend confirming your specific postcode with our team before booking, as availability can vary by area.

Yes - we can collect and wrap goods for you at an additional cost. Please note that shrink wrapping provides weather protection only; it is not a substitute for properly securing loads to the pallet using straps or banding.

Goods should be firmly secured to the pallet using straps, banding, or rope before being wrapped with shrink wrap. All consignments must be clearly and legibly labelled. Our drivers are authorised to refuse loads they deem unsafe or inadequately secured for transit.

To pay your invoice or for any billing queries, please contact our accounts team on 01782 372251.